Refund policy

At ZyraFlash.in, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with a simple and fair return/refund process.

1. Return Eligibility Criteria

You can request a return if the product meets the following conditions:

The item is unused, unwashed, and in original condition

The product has all original tags, labels, and packaging intact

The return request is made within 7 days of delivery

The item has not been damaged due to misuse or improper handling

Proof of purchase/order ID is available

We reserve the right to reject returns if the product does not meet these conditions.

2. Return Timeframe

All return requests must be raised within 7 days from the date of delivery.

If 7 days have passed since delivery, unfortunately we cannot offer a return, exchange, or refund.

3. How to Request a Return

To initiate a return, contact us at:

📩 zyraflash@gmail.com

(Please include your Order ID, product name, and clear photos/video if needed.)

Once your request is approved, we will guide you through the return process.

4. Refund Process & Timing

Once we receive the returned product and complete the quality check, we will process your refund.

✅ Refund Processing Time: 48 hours after the return is approved and verified.

Refunds will be issued to the original payment method used during checkout.

Note: After refund processing, your bank/payment provider may take additional time to reflect the amount in your account.

5. Exchange Policy

We offer exchanges for eligible products within 7 days of delivery.

Exchanges are applicable in cases such as:

Size issue (if applicable)

Wrong item received

Damaged/defective item

Exchange will be processed after product pickup/verification or based on case approval.

If the replacement product is unavailable, we will issue a refund instead.

6. Damaged / Defective / Wrong Product Received

If you receive a product that is:

Damaged

Defective

Missing parts

Wrong product delivered

Please contact us within 48 hours of delivery with an unboxing video or clear photos.

📩 Email: zyraflash@gmail.com

After verification, we will provide a replacement or full refund, depending on product availability and customer preference.

7. Non-Returnable Items

The following items are not eligible for return or refund:

Items damaged due to customer misuse

Products without original packaging/tags

Products returned after 7 days

Gift cards (if applicable)

Personal hygiene items (if applicable)

Innerwear, cosmetics, or personal care products (if applicable)

Items marked as “Final Sale” or “Non-Returnable”

(You can customize this list based on what you sell.)

8. Return Shipping Costs

If the return is due to our mistake (wrong product, defective item, damaged item), return shipping will be free.

If the return is due to customer preference (wrong size chosen, no longer needed, etc.), the customer may need to pay the return shipping charges.

Shipping charges (if any) are non-refundable unless the return is due to our error.

9. Order Cancellation Policy

Orders can only be cancelled before they are shipped.

Once shipped, cancellation is not possible, but you may request a return after delivery (if eligible).

10. Contact Us

For any return/refund related support, feel free to contact us:

📩 Email: zyraflash@gmail.com

📞 Phone: 7739687754